SHIPPING
Do you ship worldwide?
YES we do! All orders are dispatched on the same day if you order before 4:00 PM (CET). Orders placed over the weekend will be dispatched on Monday.
Within how many days can I expect my order to arrive?
Within The Netherlands, you can normally expect your package within 1-2 working days when ordered before 16:00pm. However, outside of The Netherlands shipment takes longer. It can take 2-17 working days to arrive. Click here to see the average shipment time for your destination.
Average shipment time popular destinations:
Germany - 2 working days
Belgium - 1-2 working days
United Kingdom - 2-3 working days
France - 2-3 working days
Italy - 3-5 working days
Vanuit waar verzenden jullie?
FromΒ Almere,Β The Netherlands.
What shipment company are you partnered with?
We work withΒ MyParcel, a partner of PostNL.Β
Why are the shipping costs for some countries quite expensive?
Shipping companiesΒ charge relatively high prices for some destinations. Unfortunately, this isΒ out of our control. However, if the number of orders increases for your country, shipping prices will decrease as well. So perhaps tell yourΒ friends, family, and neighbors aboutΒ this amazing product ;)Β
How can I check the status of my order?
After ordering our superfoods, you will receive aΒ track and traceΒ code once the shipping company has collected the package.Β
What to do when my product is damaged?
When a product is damaged during shipping, please contact us atΒ support@plnktn.comΒ and we will get in touch to solve the issue. Please make sure to do thisΒ within a weekΒ after receiving your package!Β
What if my package did not arrive?
The NetherlandsΒ - Sometimes 'brievenbuspakketjes' (letterbox packages) might be delayed due to various reasons, such as: the package is at the wrong sorting centre; the package is stuck somewhere; the package is stolen. In other words, it is sometimes difficult to track for MyParcel. So what will we do? If you didn't receive your package after 5 days, we will let MyParcel send a recipient statement (ontvangersverklaring) to you. After signing this statement we can take care of a new shipment.
Standard packageΒ - When a standard package did not arrive, please send an e-mail to support@plnktn.com and we will get in touch!Β
RETURNS
What is your return policy?
It is possible to return plnktn. However, this is only possible when the package is unopened, which means that the sealing is still closed. We will make sure to process the refund of the product(s) as soon as we received the product(s) in the required condition. Please send an e-mail to support@plnktn.com and we will get in touch!
After how many days can I return my purchase?
You have up toΒ 14 daysΒ toΒ informΒ us that you would like to return your product. Afterwards, you have anotherΒ 14 daysΒ toΒ sendΒ the product. Enough time to make a wise decision... ;)
Kun je mijn aankoop terugbetalen?
We are more than happy toΒ process the refundΒ as soon as we haveΒ received the unopened product(s)Β in the right condition.Β
Do you charge the shipping costs for returns?
This depends on the reason for returning your product.