Privacy policy

We value your privacy. In this statement, you can read which data we collect, why we do so, and what your rights are.

1. Who is responsible?

2. What data do we collect?

If you place an order or subscribe to our newsletter, we process the following data: 

  • First and last name
  • Address and email address
  • Phone number (optional)
  • Payment details
  • Order history
  • Interactions with our emails or website
  • Submitted forms (such as feedback)

We use tools such as Shopify, Klaviyo, Google Analytics, Meta, Typeform, and Firmhouse, and we have data processing agreements in place with all of these parties.

3. Why do we collect this data?

We use your data:

  • To process and ship your order.
  • To contact you about your order.
  • To send you updates, tips, and inspiration — if you choose to receive them.
  • To improve plnktn by analyzing anonymized data about website usage, products, and newsletters.
  • To prevent fraud or misuse.

4. How long do we store your data?

We do not keep your data longer than necessary:

  • For orders: as long as required for administration (legally up to 7 years).
  • For newsletters: until you unsubscribe.
  • For analytics: anonymized and aggregated.

5. Who do we share your data with?

Only with parties necessary for our services, such as:

  • Payment providers and shipping services
  • Our email software (Klaviyo)
  • Analytics and advertising partners (such as Meta or Google)

We never sell your data to third parties. All these parties comply with GDPR, and we have data processing agreements in place.

6. Cookies & tracking

Our website uses cookies to function properly and to understand how you use our site so we can improve it. Some cookies are technically necessary, while others, such as those from Meta or Google, are used for statistics and advertising. You can always disable cookies via your browser settings or through our cookie banner.

7. Your rights

You always have the right to:

  • Access the data we have about you
  • Correct or delete your data
  • Withdraw your consent for newsletters
  • Object to the use of your data
  • Request data portability

Would you like to update or delete your data? Send an email to support@plnktn.com and we’ll take care of it.

8. Security

We take appropriate technical and organizational measures to protect your data. All data is handled via secure connections, and only authorized persons have access.

9. Changes

We may update this privacy statement from time to time. The most current version is always available on this page.

Questions?

Feel free to email us at support@plnktn.com. We’re happy to help.