YES we do! All orders are dispatched on the same day if you order before 16:00pm (CET). Orders placed over the weekend will be dispatched on Monday.
Within The Netherlands, you can normally expect your package within 1-2 working days when ordered before 16:00pm. However, outside of The Netherlands shipment takes longer. It can take 2-17 working days to arrive. Click here to see the average shipment time for your destination.
Average shipment time popular destinations:
Germany - 2 working days Belgium - 1-2 working days United Kingdom - 2-3 working days France - 2-3 working days Italy - 3-5 working days
From Almere, The Netherlands.
We work with MyParcel, a partner of PostNL.
Shipment companies charge relatively high prices for some destinations. Unfortunately, this is out of our control. However, if the number of orders increase for your country, shipment prices will decrease as well. So perhaps tell your friends, family and neighbors about this amazing product ;)
After ordering our superfoods, you will receive a track and trace code when the shipment company collected the package.
When a product is damaged during shipping, please contact us at firstname.lastname@example.org and we will get in touch to solve the issue. Please make sure to do this within a week after receiving your package!
The Netherlands - Sometimes 'brievenbuspakketjes' might be delayed due to various reasons, such as: the package is at the wrong sorting centre; the package is stuck somewhere; the package is stolen. In other words, it is sometimes difficult to track for MyParcel. So what will we do? If you didn't receive your package after 5 days, we will let MyParcel send a recipient statement (ontvangersverklaring) to you. After signing this statement we can take care of a new shipment.
Standard package - When a standard package did not arrive, please send an e-mail to email@example.com and we will get in touch!
It is possible to return plnktn. However, this is only possible when the package is unopened, which means that the sealing is still closed. We will make sure to process the refund of the product(s) as soon as we received the product(s) in the required condition. Please send an e-mail to firstname.lastname@example.org and we will get in touch!
You have up to 14 days to inform us that you would like to return your product. Afterwards, you have another 14 days to send the product. Enough time to make a wise decision... ;)
We are more than happy to process the refund as soon as we have received the unopened product(s) in the right condition.
This depends on the reason for returning your product.